Frequently Asked Questions

The cost of house cleaning in Columbus depends on several factors: the size of your home, the type of cleaning (standard, deep clean, move-out, etc.), and how frequently you schedule service. As a general range, most standard home cleanings fall between $120-$280 for an average-sized home. Deep cleans and move-in/move-out cleanings typically cost more due to the additional time and detail required. The best way to get an accurate number is to request your free, no-obligation quote - we'll provide a transparent price tailored to your specific home and needs.

Cleaning time depends on your home's size, condition, and the type of service scheduled. A standard cleaning of a 2-bedroom home typically takes 2-3 hours. A thorough deep clean or a move-out cleaning may take 4-6 hours or more. Our team works efficiently without cutting corners - we stay until the job is done right.

Getting a quote is quick and easy. You can fill out our online quote request form, call us directly, or send us an email. We'll ask a few simple questions about your home or business and get back to you with a clear, itemized estimate - usually within one business day. There's no obligation and no pressure.

We do our best to accommodate last-minute requests based on crew availability. Same-day and next-day appointments may be available in Columbus and surrounding suburbs. Contact us early in the day for the best chance of securing a same-day slot. We recommend scheduling in advance for recurring services to lock in your preferred day and time.

Yes. We understand that life happens. We ask for at least 24 hours' notice if you need to reschedule or cancel so we can offer your time slot to another customer. Repeat customers who need to skip a week can easily notify us by phone or email. We do not charge cancellation fees for reasonable notice - just let us know.

No - most of our customers are not home during their cleaning. Many clients provide a key, garage code, or door code so our team can access the property while they're at work or running errands. Your home and belongings are fully protected: every team member is background-checked, insured, and trained to treat your space with complete respect. You'll receive a notification when the cleaning is complete.

Yes. Top Tier Cleaning arrives fully equipped with professional-grade cleaning products, microfiber cloths, mops, vacuums, and all necessary tools. You don't need to provide anything. If you have a preference for specific products - for example, if a household member has allergies or sensitivities - just let us know in advance and we'll accommodate your request.

A standard cleaning covers the core tasks needed to maintain a clean, tidy home: dusting surfaces, vacuuming, mopping floors, wiping counters, cleaning bathrooms and kitchens, and making beds. A deep clean goes several layers further - it includes cleaning inside appliances, scrubbing grout, wiping down baseboards and window sills, cleaning behind and under furniture, and tackling accumulated grime in hard-to-reach areas. We recommend a deep clean for first-time customers or homes that haven't been professionally cleaned in several months.

Yes. We offer eco-friendly cleaning options using non-toxic, biodegradable products that are safe for children, pets, and the environment. Simply request green cleaning when booking and we'll use our carefully selected eco-friendly product line throughout your home. There is no additional charge for this option.

Setting up recurring service is simple. After your first cleaning, let us know your preferred frequency - weekly, bi-weekly, or monthly - and we'll lock in a consistent schedule that works for you. Recurring clients receive priority scheduling, consistent crews who know your home, and preferred pricing. You can adjust your frequency or pause service at any time with advance notice.

Absolutely. Every single member of our cleaning team undergoes a thorough background check before their first day on the job. We verify identity, criminal history, and employment eligibility for every hire. This is non-negotiable for us - the people entering your home represent our brand, and we hold them to the highest standard of character and professionalism.

Yes. Top Tier Cleaning is fully licensed to operate in Ohio, carries comprehensive general liability insurance, and is bonded. This means that in the extremely rare event of accidental damage, you are protected. Our insurance coverage gives you peace of mind knowing that you will never be left in a difficult situation due to an accident that occurs during your cleaning.

We back every cleaning with a 100% Satisfaction Guarantee. If any area of your home does not meet your expectations after our team has completed the job, contact us within 24 hours and we will return to re-clean that area at no additional charge. We don't consider the job finished until you are completely satisfied. Your happiness is our reputation.

If you notice any damage or a missed area, please contact us within 24 hours of your cleaning. We take every concern seriously and respond promptly. For damage claims, our insurance coverage is in place to make things right. For missed areas, we'll schedule a return visit at no cost to you. We handle every issue with transparency, accountability, and genuine care for our customers.

Yes. We offer flexible scheduling specifically designed for businesses that cannot afford disruption during working hours. Our commercial cleaning crews are available for early morning, evening, and weekend appointments. We work around your business schedule - not the other way around. Just let us know your preferred windows during the quote process.

We offer both contract and non-contract commercial cleaning options. Many of our business clients prefer ongoing service agreements because they lock in preferred pricing, guarantee consistent crew assignments, and ensure priority scheduling. However, we also accommodate one-time and short-term commercial cleans with no obligation. Contact us to discuss the arrangement that works best for your business.

Yes. We offer professional disinfection services for offices, medical facilities, retail spaces, schools, and other commercial properties. Our disinfection protocols use EPA-approved products and follow CDC guidelines for effective surface disinfection. This service is especially popular for medical offices, high-traffic retail environments, and businesses that want to maintain a healthier workspace for employees and customers.

Absolutely. Every commercial property is different - square footage, foot traffic, facility type, and cleaning priorities all vary. We start every commercial relationship with a walk-through assessment of your facility. From there, we build a completely customized janitorial plan that covers the tasks you need, at the frequency that makes sense, within a budget that works for your business.

We serve a wide range of commercial clients throughout Columbus, Ohio and the surrounding suburbs, including: office buildings, medical and dental offices, retail stores, restaurants, churches, schools, warehouses, apartment complexes, property management portfolios, real estate staging properties, HOAs, and more. If you manage or operate a commercial property, we'd love to discuss how we can support your facility.